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PRIVACY POLICY

Last Updated: June 30, 2025

 

Les Mini-Entrepôts de l’Est, your self-storage solution in Montreal, is committed to protecting the confidentiality of your personal data. This privacy policy explains how we collect, use, share, and protect your information when you visit our website www.minientrepotsest.com or use our self-storage rental services.

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1. Collection of Personal Data

We collect the following information when you interact with our website or services:

  • Information you provide directly: Name, email address, phone number, and other details entered in our mini-storage reservation form or through phone/email communications.

  • Automatically collected information: IP address, browser type, pages visited, and other data through cookies or analytics tools (e.g., Google Analytics). Please see our Cookie Policy for more details.

  • Service-related information: Details about your self-storage needs, such as the size of the unit or rental duration.

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2. Use of Data

We use your data to:

  • Process your mini-storage reservation requests and provide our storage services in Montreal.

  • Improve your experience on our site by customizing content and offers.

  • Communicate with you, such as to confirm a reservation or respond to inquiries.

  • Analyze site usage to optimize our storage solutions and performance.

  • Send promotions or information about our services with your consent.

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3. Data Sharing

We do not sell or rent your personal data. It may be shared only in the following cases:

  • Service providers: With trusted partners (e.g., Wix.com for hosting, payment processors) who adhere to strict confidentiality standards.

  • Legal obligations: If required by law or to protect the rights of Les Mini-Entrepôts de l’Est.

  • Explicit consent: For any other sharing, we will request your prior consent.

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4. Data Protection

We implement security measures in compliance with PIPEDA (Canada) and, for EU visitors, the GDPR, to protect your data from unauthorized access, loss, or disclosure. These measures include encryption of sensitive data and regular security audits.

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5. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.

  • Correction: Correct inaccurate or incomplete information.

  • Deletion: Request the deletion of your data, subject to legal requirements.

  • Objection: Object to the processing of your data for certain purposes, such as direct marketing.

  • Portability: Receive your data in a structured format.

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To exercise your rights, contact us at (514) 353-1515 or info@minientrepotsdelest.com.

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6. Cookies and Similar Technologies

Our site uses cookies to enhance your experience and analyse performance. For more information, please refer to our Cookie Policy. You can manage your preferences through the consent banner or your browser settings.

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7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described (e.g., for the duration of your storage rental contract) or to comply with legal obligations. Non-essential data, such as performance cookies, are kept for up to 12 months.

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8. International Transfers

If you access our website from outside Canada, your data may be transferred to servers hosted by Wix.com (USA). These transfers comply with applicable legal frameworks, such as standard contractual clauses for EU visitors.

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9. Changes to This Policy

We may update this policy to reflect legal or operational changes. Any modifications will be posted on this page with the updated date.

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10. Contact

For any questions regarding this privacy policy or our self-storage rental services in Montreal, please contact us:

Contact Person: Valérie Pouliot
Phone: (514) 353-1515
Email: info@minientrepotsdelest.com
Address: 3641 39th Avenue, Pointe-aux-Trembles, QC H1A 3Y6
Hours: Monday to Friday, 8:00 a.m. to 4:00 p.m.

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